As you know, I love receiving bug reports. XKit is a huge extension, so catching all bugs is impossible for me without your help. Each bug report makes XKit more stable and reliable.
That being said, I’ve added a warning box on the ask page, asking people to send at least their browser name and XKit version, and telling them that bug reports without at least the browser name and XKit version will not be answered from now on.
I’m not doing this to waste your time or ignore your messages, but to actually improve XKit: between school and work, I have little time to work on XKit, so the less time I spend on my inbox, the more time I can spend adding new features and improving XKit.
The thing is, XKit’s backend works differently on each browser, so there are a lot of browser and XKit version specific differences. Without receiving that information, the following happens:
- Someone sends a bug report, without XKit version or browser name.
- I send a reply, asking for those two.
- They tell me their browser name / XKit version. By the time they answer, I’ve already answered 35-40 asks, filling the outbox, so I have to send another reply, asking them again what problem they were having.
- This goes on, ad infinitum.
This not only frustrates them, thinking I’m not taking them seriously, but also causes a lot of time to be wasted, and again, that time can be used to add new features for all to enjoy to XKit.
Again, this is not done to discourage people from sending asks, my inbox is always open for all, or to ignore your asks, but to prevent the above situation from happening. Thank you for your understanding.